Support that goes beyond quick fixes.
We build lasting partnerships with you, working as an extension of your team to deliver solutions that help your organisation succeed. Our commitment goes beyond quick fixes, we provide year-round support, ensuring you have the help you need, not just in times of crisis.
Check out our Business Central packages.
Four tiers to match where your business is today, and where it's heading.
- ✓2 portal users
- ✓Unlimited support for packs implemented
- ✓Annual best practice review
- ✓Tenant management
- ✓SLA included
- ✓D365 licence administration
- ✓Access to knowledge base
- ✓Customer success manager
- ×Custom development / integrations
- ×Bundled consultancy days
- ×Discounted day rate
- ✓3 portal users
- ✓Unlimited support for packs implemented
- ✓Bi-annual best practice reviews
- ✓Tenant management
- ✓SLA included
- ✓D365 licence administration
- ✓Access to knowledge base
- ✓Customer success manager
- ✓5% discounted day rate
- ✓1 bundled day (£ 1,100 value)
- ×Custom development / integrations
- ✓4 portal users
- ✓Unlimited support for packs implemented
- ✓Quarterly best practice reviews
- ✓Enhanced tenant management
- ✓SLA included
- ✓D365 licence administration
- ✓Access to knowledge base
- ✓Customer success manager
- ✓10% discounted day rate
- ✓1.5 bundled day (£ 1,650 value)
- ✓Custom development & integrations
- ✓Portal users, TBC
- ✓Unlimited support for packs implemented
- ✓Quarterly best practice reviews
- ✓Enhanced tenant management*
- ✓SLA included
- ✓D365 licence administration
- ✓Access to knowledge base
- ✓Customer success manager
- ✓Discounted day rate, TBC
- ✓Bundled days, TBC
- ✓Custom development & integrations
Additional portal users can be added for £49 / $60 per month · *Enhanced Tenant Management includes update release cycles for user-approved testing
Support means more than fixing faults. Nearly a year after go-live, Multipave NW are still adding capability.
Everything side by side, no surprises.
| Feature | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Packs implemented | Kickstart + 1 Pack | Kickstart + up to 3 Packs | Kickstart + up to 5 Packs | Kickstart + 5 Packs* |
| Custom development / integrations | × | × | ✓ | ✓ |
| Portal users | 2 | 3 | 4 | TBC |
| Unlimited support for packs implemented | ✓ | ✓ | ✓ | ✓ |
| Discounted day rate | - | 5% | 10% | TBC |
| Bundled days (consultancy and/or training) | - | 1 Day (£1,100 value) | 1.5 Days (£1,650 value) | TBC |
| Best practice reviews | Annual | Bi-annual | Quarterly | Quarterly |
| Tenant management | ✓ | ✓ | ✓ Enhanced | ✓ Enhanced |
| SLA (Service Level Agreements) | ✓ | ✓ | ✓ | ✓ |
| D365 licence administration | ✓ | ✓ | ✓ | ✓ |
| Access to Truly knowledge base | ✓ | ✓ | ✓ | ✓ |
| Access to TrulyFIT training portal | Summer 2025 | Summer 2025 | Summer 2025 | Summer 2025 |
| Customer success manager | ✓ | ✓ | ✓ | ✓ |
| Monthly price | £399 / $600 | £699 / $1000 | £999 / $1,500 | TBC |
Book a call with our team.
Book a call with our team to discuss your implementation or ask questions. Whether you know exactly which package you want or need help deciding, we're here.
