Business Systems Support

Supporting all your needs

We build lasting partnerships with you, working as an extension of your team to deliver solutions that help your organization succeed. Our commitment goes beyond quick fixes; we provide year-round support, ensuring you have the help you need, not just in times of crisis.

Check out our Business Central packages

Item	BRONZE	SILVER	GOLD	PLATINUM
Packs Implemented	Kickstart + 1 Pack	Kickstart + up to 3 Packs	Kickstart + up to 5 Packs	Kickstart + 5 Packs*
Custom Development / Integrations	No	No	Yes	Yes
Portal Users	2	3	4	TBC
Unlimited Support for Packs Implemented	Yes	Yes	Yes	Yes
Discounted Day Rate	-	5%	10%	TBC
Bundled Days (Consultancy and/or Training Days)	-	1 Day (£/$1100 Value)	1.5 Days (£/$1650 Value)	TBC
Best Practice Reviews (System process review sessions)	Annual	Bi-annual	Quarterly	Quarterly
Tenant Management	Yes	Yes	Yes(**Enhanced)	Yes(**Enhanced)
SLA (Service Level Agreements)	Yes	Yes	Yes	Yes
D365 License Administration	Yes	Yes	Yes	Yes
Access to Truly Knowledge Base	Yes	Yes	Yes	Yes
Access to TrulyFIT Training Portal	Summer 2025	Summer 2025	Summer 2025	Summer 2025
Customer Success Manager	Yes	Yes	Yes	Yes
PRICES	£399/$549/month	£699/$949/month	£999/$1349/month	TBC/month

Additional Portal Users can be added for £49/$66 per month

*Enhanced Tenant Management includes update release cycles for user approved testing

Item	BRONZE
Packs Implemented	Kickstart + 1 Pack
Custom Development / Integrations	No
Portal Users	2
Unlimited Support for Packs Implemented	Yes
Discounted Day Rate	-
Bundled Days (Consultancy and/or Training Days)	-
Best Practice Reviews (System efficincy review sessions)	Annual
Tenant Management	Yes
SLA (Service Level Agreements)	Yes
D365 License Administration	Yes
Access to Truly Knowledge Base	Yes
Access to TrulyFIT Training Portal	Summer 2025
Customer Success Manager	Yes
PRICE	$549/month

Item	SILVER
Packs Implemented	Kickstart + up to 3 Packs
Custom Development / Integrations	No
Portal Users	3
Unlimited Support for Packs Implemented	Yes
Discounted Day Rate	5%
Bundled Days (Consultancy and/or Training Days)	1 Day ($1100 Value)
Best Practice Reviews (System efficincy review sessions)	Bi-Annual
Tenant Management	Yes
SLA (Service Level Agreements)	Yes
D365 License Administration	Yes
Access to Truly Knowledge Base	Yes
Access to TrulyFIT Training Portal	Summer 2025
Customer Success Manager	Yes
PRICE	$949/month

Item	GOLD
Packs Implemented	Kickstart + up to 5 Packs
Custom Development / Integrations	Yes
Portal Users	4
Unlimited Support for Packs Implemented	Yes
Discounted Day Rate	10%
Bundled Days (Consultancy and/or Training Days)	1.5 Days ($1650 Value)
Best Practice Reviews (System efficincy review sessions)	Quarterly
Tenant Management	Yes (**Enhanced)
SLA (Service Level Agreements)	Yes
D365 License Administration	Yes
Access to Truly Knowledge Base	Yes
Access to TrulyFIT Training Portal	Summer 2025
Customer Success Manager	Yes
PRICE	$1349/month

Item	PLATINUM
Packs Implemented	Kickstart + 5 Packs
Custom Development / Integrations	Yes
Portal Users	TBC
Unlimited Support for Packs Implemented	Yes
Discounted Day Rate	TBC
Bundled Days (Consultancy and/or Training Days)	TBC
Best Practice Reviews (System efficincy review sessions)	Quarterly
Tenant Management	Yes (**Enhanced)
SLA (Service Level Agreements)	Yes
D365 License Administration	Yes
Access to Truly Knowledge Base	Yes
Access to TrulyFIT Training Portal	Summer 2025
Customer Success Manager	Yes
PRICE	TBC/month

*All services delivered remotely. Yearly bundled days must be used within the contract year and cannot be carried over

**Break-fix is defined as: not able to log in or error on logging in OR a previously used feature or function is no longer working OR a user receives an unknown error message when completing a task. All other tickets will be considered ‘how to

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Explore our business IT support services in the UK (Doncaster, Nottingham, Sheffield and Mansfield) to see how we partner with businesses to build technology and IT support that promotes real growth.