Microsoft Dynamics 365 Business Central Support Guide
Your AI & Technology journey truly simplified.
At Truly SMB, our goal is to make Dynamics 365 Business Central support feel not only simple, but genuinely empowering for every organisation we partner with. We understand that running a growing business comes with constant pressures—managing rapid expansion, adapting processes, and ensuring your systems evolve with you. That’s why our approach goes beyond basic troubleshooting. We focus on providing support that is proactive, personalised, and deeply aligned with your day-to-day operations.
Whether you’re streamlining workflows, improving financial accuracy, or looking for better visibility across your teams, our service is designed to be tailored to your needs. We take the time to understand how your business works so we can offer guidance on your ERP system that feels relevant, practical, and easy to implement. Every interaction—whether it’s advisory support, technical guidance, or help with optimisation—is delivered in a way that genuinely supports your business at every stage of its journey.
Our aim is simple: to give you a support experience that feels personal, responsive, and easy to navigate, so you can focus on what you do best while we take care of the technology behind the scenes.
What’s Included in Our Dynamics 365 Business Central Support
Dedicated support from specialists who understand your business
You’ll receive dedicated support from highly trained specialists who take the time to understand your unique processes, challenges, and goals. Rather than offering generic responses, our team learns the way your organisation operates, ensuring every recommendation, fix, or configuration feels relevant and aligned with how you work day-to-day.
Fast access to troubleshooting, training, and optimisation
Our team provides rapid access to troubleshooting assistance, tailored training sessions, and ongoing optimisation support for your business central system. Whether it’s resolving an issue impacting productivity, helping your team adopt new features, or ne-tuning a workow to save time, you get fast, reliable help exactly when you need it.
Guidance aligned to your business needs and goals
Every piece of guidance we provide is aligned with your wider business needs and long-term objectives. We don’t just solve problems — we help you make strategic decisions that strengthen your operations, improve eciency, and ensure Business Central evolves alongside your growth plans.
Help finding key resources through Microsoft Learn, built-in help panes, and community forums
We’ll point you toward the most relevant learning materials and resources, including curated Microsoft Learn content, built-in help panes directly within Dynamics 365 Business Central, and trusted community forums. This ensures your team always has multiple ways to build knowledge, solve problems, and gain confidence using the system.
Smooth management of Business Central updates and changes
Our team manages Business Central updates proactively, ensuring each release, hotx, or change is reviewed, planned, and deployed with minimal disruption. You’ll benet from smoother updates, early visibility of potential impacts, and expert support to help your team adopt new capabilities with ease.
Technical vs Advisory Support
You’ll have access to both technical support and advisory support, each focused on a different style of value:
Technical Support
Issue diagnosis and resolution
Our team performs thorough issue diagnosis by reviewing system behaviour, analysing error logs, replicating user scenarios, and identifying the root cause of any disruption. Once the issue is fully understood, we apply targeted resolutions designed not just to fix the immediate problem but to prevent it from recurring. Every step is documented clearly, giving you full visibility into what happened and how it was resolved.
System performance checks
We run regular system performance checks to ensure your Dynamics 365 Business Central environment is running efficiently and reliably. These checks include reviewing page load times, extension performance, data growth patterns, integrations, and background processes. By monitoring these elements proactively, we can detect early signs of strain, recommend optimisations, and help your system continue supporting your business without interruptions.
Support for Dynamics escalations when needed
If an issue requires direct involvement from Microsoft, we handle the entire escalation process for you. This includes preparing detailed diagnostic information, liaising with Microsoft engineers, managing communication, and tracking the case through to resolution. Our team ensures escalations are handled quickly and professionally, reducing stress for your internal team and ensuring you get the right level of support for Dynamics Business Central when it matters most.
Managing business applications dependencies and integrations
We oversee the full ecosystem of your connected business applications, ensuring that integrations between Business Central and other systems operate smoothly. This includes monitoring data flows, reviewing API performance, checking extension compatibility, and ensuring updates do not create conflicts. By managing these dependencies proactively, we prevent integration issues, maintain data accuracy, and keep your wider technology stack functioning as a seamless, unified system.
Advisory Support
Best-practice guidance
We provide clear, practical best-practice guidance based on real-world Business Central environments, industry standards, and Microsoft's recommended methodologies. This includes helping you structure your system for long-term scalability, adopt efficient processes, and avoid common pitfalls that can lead to errors, duplicated effort, or technical debt. Our goal is to give your team confidence in how to use Dynamics 365 Business Central in the most effective and sustainable way.
Workflow improvement
We analyse your existing workflows in detail—looking at how information moves through your teams, where delays occur, and which tasks could be automated or simplified. Based on this, we suggest targeted improvements designed to reduce manual work, increase accuracy, and speed up the processes that matter most to your business. Whether you’re managing finance, inventory, sales, purchasing, or projects, we help you reshape your workflows so they feel smoother, faster, and more aligned with your operational needs.
Training for your team
Your team receives tailored, easy-to-understand training designed to build confidence and capability within Dynamics 365 Business Central. We adapt each session to match your users’ roles and experience levels—covering everything from daily tasks and navigation tips to more advanced features and automation tools. This ensures users not only understand how to use the system but also why certain processes matter, helping them work more efficiently and independently.
Recommendations tailored to your needs
All of our recommendations are designed specifically around your organisation’s goals, challenges, and operational style. Instead of offering generic advice, we take into account your processes, team structure, growth plans, and industry requirements to provide guidance that feels relevant and actionable. Each recommendation is thoughtfully aligned to your wider business strategy so Business Central continues supporting your success as you evolve.
How to Purchase a Paid Support Plan
You can purchase any of our plans through our help and support page, where everything is explained clearly. Once subscribed, we’ll begin transitioning to our support services through a guided onboarding process that introduces your channels, SLAs, and success team.
How to Submit a Technical Support Request
Submitting a ticket is effortless. Simply use your assigned portal or email channel, and our customer support team will:
- Triage and prioritise your request
- Keep you updated
- Escalate where necessary
- Resolve the issue as quickly as possible
It’s our way of supporting your business reliably, every day.
| Place | Description | Price |
|---|---|---|
| Bronze | Perfect for smaller organisations or Kickstart + 1 Pack projects. Includes SLA-backed admin, monitoring, and dedicated support via your Customer Success Manager. | £399/mo or $549/mo |
| Silver | Supports up to 3 Packs with discounted consultancy, training bundles, and portal access. | £699/mo or $949/mo |
| Gold | Adds integrations, custom development, enhanced tenant management, quarterly reviews, and deeper alignment with your business applications. | £999/mo or $1,349/mo |
| Platinum | Unlimited users, full pack coverage, premium SLAs, and advanced flexibility designed for scaling within the Microsoft ecosystem. | Price on request |
Does a Paid Plan Replace Partner Support?
No — your plan complements, not replaces, your M365 partner relationship.
If you already work with a M365 reselling partner, your paid plan enhances their work by adding:
- SLAs
- Hands-on optimisation
- Proactive support specifically for Microsoft Business applications
- Strategic guidance for Microsoft Business Central
Final Thoughts
No matter where you are in your journey, whether you’re just beginning with Dynamics 365 Business Central or looking to optimise a fully established environment, we’re here to make the entire experience feel simple, reliable, and truly aligned with your long-term goals. Our approach is built around understanding how your business operates today and where you want it to be tomorrow, ensuring that every piece of guidance, configuration, or optimisation genuinely supports your growth.
Our services are always tailored to your needs, giving you access to the right level of expertise exactly when you need it. We work closely with your teams to provide clarity, confidence, and hands-on support, so you can continue scaling without worrying about the complexity behind the technology. With us managing, maintaining, and enhancing your Business Central environment, you’re free to focus on what matters most, growing your organisation with confidence while we take care of the rest.
