Microsoft Dynamics 365 Implementation Services for Your Business
Microsoft Dynamics 365 is one of the most powerful business platforms available, but its value is only realised when it's implemented properly. That's where we come in.
Enterprise expertise, without the enterprise price tag
Fixed scope. Fixed price. A system built around your real business needs, not an overengineered solution that takes years to untangle.
At Truly SMB, we specialise in helping small and growing businesses get live on Dynamics 365 Business Central fast, affordably, and without unnecessary complexity. With over 15 years of experience implementing Dynamics 365 exclusively for SMBs, and a team of Microsoft-certified consultants, we bring the depth of enterprise expertise to businesses that need it most, without the enterprise price tag.
Dynamics 365 is Microsoft's cloud-based ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) platform. As an ERP, it unifies your core business operations, finance, supply chain, inventory and operations, into a single system of record. As a CRM, it manages every customer-facing interaction, from first contact through to post-sale service.
We believe powerful technology should feel approachable and achievable. Our fixed-scope, fixed-price approach means you always know what you're getting, a system built around your real business needs, not an overengineered solution that takes months to deliver and years to untangle.
Why implementation quality decides the outcome
ERP failures are rarely caused by the technology. They are caused by poor planning, scope creep, and inadequate change management, all of which are avoidable.
A well-implemented Dynamics 365 solution transforms how your business operates. You gain real-time financial visibility, streamlined processes, improved customer experiences, and a platform that scales as you grow, without requiring a costly reimplementation down the line.
But implementation quality matters enormously. A poorly planned project can result in ballooning costs, low user adoption, data chaos, and a system your team actively avoids using. In fact, industry research consistently shows that ERP project failures are rarely caused by the technology, they're caused by poor planning, scope creep, and inadequate change management.
The risks of getting it wrong are real: budget overruns, missed go-live dates, and a frustrated workforce stuck with tools that don't match how they actually work. The good news? These pitfalls are entirely avoidable with the right partner and the right approach.
Over 15 years and hundreds of SMB implementations, we've seen what goes wrong, and built our entire methodology around preventing it. Our 5-step process, from initial consultation through to ongoing support, is designed specifically to keep your project on time, on budget, and built to last.
Talk to an expert, no obligation
An honest view of what Dynamics 365 can do for your business, with no sales pressure and no jargon.
5 simple steps from first call to fully live
We follow a structured, proven methodology designed to minimise risk and maximise the value you get from Dynamics 365. Every consultant on your project holds current Microsoft Dynamics 365 certifications, so you're getting specialists, not generalists learning on your dime.
Not sure what working with us actually looks like? Here's exactly what happens from first conversation to fully live system, and beyond.
Initial consultation
Book a free call and tell us about your business. We’ll listen, ask the right questions, and give you an honest view of what Dynamics 365 can do for you, with no sales pressure and no jargon.
Discovery & solution design
Our certified consultants conduct a detailed assessment of your processes, data, and systems. We come back with a tailored implementation plan, fixed scope, and a fixed price. No surprises, no estimates that double by month three.
Project kick-off
Your dedicated project manager and technical team get to work. Configuration, data migration, integrations, all managed to a clear timeline with regular updates.
User training & go-live
Before a single user touches the live system, your team goes through hands-on, role-based training. Then we manage a structured go-live that keeps your business running smoothly.
Ongoing support & optimisation
We stay with you after launch. As your business grows, we help you expand, optimise, and get more from your Dynamics 365 investment. Explore our support services →
How we deliver each step
Configuration first, customisation only where it genuinely adds value. That single principle decides how upgradeable your system is in five years' time.
Discovery & planning
We begin by understanding your business inside out. Through workshops and requirements gathering, we assess your current processes, identify pain points, and design a solution that fits your needs, not a generic template. Clear objectives and a realistic project plan are agreed upfront.
Configuration & customisation
There’s an important distinction here that affects the long-term health of your system. Configuration means setting up Dynamics 365’s out-of-the-box features: adjusting settings, enabling modules, defining workflows and aligning the platform’s built-in capabilities with how your business operates. It works with the platform as designed, keeping your system clean and easy to upgrade.
Customisation goes further: it involves tailoring fields, forms, logic, and workflows to meet requirements that standard configuration can’t address, without touching the core product code. Done well, it’s powerful. Done poorly, it creates fragile, expensive-to-maintain solutions.
As a Microsoft Solutions Partner, we follow Microsoft’s published implementation best practices and lean heavily on configuration first, applying customisation only where it genuinely adds value.
Data migration & integration
Two of the most technically complex, and most critical, stages of any implementation. Data migration is the process of extracting data from your legacy systems, cleansing and transforming it to meet Dynamics 365’s data structures, and importing it accurately into your new environment. Getting this right means your business goes live with trustworthy, complete information from day one.
Integration means connecting Dynamics 365 to the other applications your business relies on, whether that’s your marketing automation tools, e-commerce systems, or third-party reporting tools. A well-integrated system means data flows automatically between platforms, eliminating manual re-entry and giving you a single source of truth.
Our certified consultants have successfully migrated data from over 30 legacy platforms, including Sage, QuickBooks, Xero and bespoke systems, and built integrations across the full Microsoft ecosystem and beyond.
Testing & training
Before go-live, your team participates in user acceptance testing (UAT) to validate the system against real-world scenarios. We provide hands-on, role-based training so every user, from finance to operations, feels genuinely confident, not just technically capable.
Deployment & go-live
Our structured go-live process minimises disruption and ensures a smooth transition. We’re with you every step of the way, managing the cutover and resolving any issues quickly so your business keeps moving.
Post-implementation support & optimisation
We don’t switch you on and disappear. Our ongoing support keeps your system running smoothly, and as your business evolves, we help you expand functionality, onboard new users, and get even more from your investment. Find out what’s included in our support packages →
Key Dynamics 365 modules we implement
Our consultants hold Microsoft Dynamics 365 certifications across Finance, Business Central, Sales, and Customer Service, so you get certified expertise on every module. Compare Business Central features →
Dynamics 365 operates across two broad capability areas. The ERP modules (Finance, Supply Chain and Business Central) manage the operational backbone of your business. The CRM modules (Sales, Customer Service and Field Service) manage everything customer-facing. Both sets can run independently or together as a fully integrated platform.
Dynamics 365 Sales
A CRM tool that streamlines your pipeline, improves forecast accuracy, and gives your sales team everything they need to close more deals.
Dynamics 365 Finance
Gain complete control over your financial operations, an ERP module built for real-time reporting, multi-entity management, and compliance.
Dynamics 365 Supply Chain Management
An ERP module that improves visibility and efficiency across procurement, inventory, warehousing, and fulfilment.
Dynamics 365 Business Central
Dynamics 365 Business CentralOur specialist focus. The ideal all-in-one ERP for SMBs, covering finance, operations, sales, and more in one connected platform. We’ve delivered over [X] Business Central implementations for SMBs across [industries]. Read our Business Central support guide →
Custom Solutions & Power Platform Integration
From Power Automate workflows to Power BI dashboards, we extend Dynamics 365 through configuration and targeted customisation to fit your unique processes.
Not sure which modules you need?
Let’s work it out together. Book a free consultation →
Why choose Truly SMB as your D365 implementation partner?
There's no shortage of Dynamics 365 partners. Here's what makes us different.
15+ years of SMB-focused experience
We’ve worked exclusively with small and mid-sized businesses. Every methodology, every pricing model, every support structure has been built around the reality SMBs face, not scaled down from enterprise projects.
Microsoft-certified consultants
Every member of our delivery team holds current Microsoft Dynamics 365 certifications. As a Microsoft Solutions Partner, we’re held to Microsoft’s standards for quality and customer success, and audited regularly to maintain that status.
Fixed scope. Fixed price. No surprises.
Traditional ERP implementations spiral. Ours don’t. Every engagement comes with clear deliverables and transparent pricing so you can budget with confidence.
Proven results across industries
From manufacturing and distribution to professional services and retail, we have delivered measurable outcomes for SMBs across [X] sectors. Our clients consistently report faster go-live timelines, higher user adoption rates, and stronger ROI.
Dedicated training & ongoing support
User adoption is where implementations succeed or fail. Our role-based training and post-go-live support ensure your team actually uses the system, and loves it.
Built for growth
Business Central scales with you. New users, new entities, new markets, with no reimplementation required. We set you up to grow, not to come back to us in two years to start over.
Our clients choose us because we make powerful Microsoft technology feel approachable, affordable, and achievable.
Frequently asked questions about Microsoft Dynamics 365 implementation Services
Timelines, cost, migration and adoption, the questions we answer before anyone signs anything. See also our full Business Central FAQs.
What is the typical timeline for Dynamics 365 implementation?
Timelines vary based on scope and complexity. For SMBs using our fixed-scope approach, Business Central ERP implementations typically take 8–12 weeks. Our experience across 15+ years and hundreds of implementations means we’ve refined a process that moves quickly without cutting corners. Read how we land BC in 90 days, not nine months →
How much does Dynamics 365 implementation cost?
We offer fixed-price packages, so you know the cost upfront, no escalating consultancy fees. Pricing depends on the modules and scope selected. Contact us for a transparent, no-obligation quote →
How do you ensure user adoption and training?
We provide hands-on, role-based training delivered by certified Dynamics 365 consultants, tailored to how each team uses the system. We also keep implementations as simple and intuitive as possible, because simpler systems get used more. Our clients consistently report adoption rates above industry benchmarks.
Can you integrate Dynamics 365 with our existing systems?
Yes. Integration is a core part of every implementation we deliver. Our certified consultants have built integrations across HR, marketing, e-commerce, and reporting platforms for SMBs across dozens of industries, so data flows seamlessly across your business without manual intervention.
What kind of post-implementation support do you offer?
We offer ongoing support packages to keep your system running smoothly, help onboard new users, and expand functionality as your business grows. As a Microsoft Solutions Partner, we also have direct access to Microsoft’s support channels when needed. Explore our Dynamics 365 support services →
How do you handle data migration to Dynamics 365?
Data migration is one of the highest-risk stages of any ERP project. Our team has migrated data from over 30 legacy platforms and has developed proven tools and processes that significantly reduce the risk of data loss or integrity issues, so you go live with clean, reliable information your team can trust from day one.
What is the role of a Dynamics 365 implementation partner?
A certified partner like Truly SMB guides you through every stage: from selecting the right ERP and CRM modules to configuration, customisation, data migration, integration, training, and ongoing support. With 15+ years of experience and Microsoft-certified consultants, we take full responsibility for the project so you can focus on running your business.
Take these actions now
Eight ways to get further before you speak to anyone. There is more in all Business Central resources and the Knowledge Hub.
Business Central implementation roadmap
Every stage from kick-off through configuration, data, training and UAT to go-live in 8 to 12 weeks.
GuideLand BC in 90 days, not nine months
The fastest, cleanest route to value, and the traps that turn ERP projects into year-long sagas.
GuideHow to choose a Business Central partner
Five areas to dig into on industry fit, pricing and post-go-live support, plus the questions to ask before you sign.
PricingBusiness Central pricing explained
Implementation, support and Microsoft licences: the three costs that make up your real budget.
GuideBusiness Central support guide
A practical guide to getting the most from Business Central before, during, and after go-live.
GuideWhy switch to Business Central
The signs you have outgrown entry-level accounting software, and what a move involves.
FAQsBusiness Central FAQs
Cost, timelines, data migration, training and support: the answers we give buyers before they sign.
Success storiesClient success stories
See how SMBs like yours made the switch and what they achieved.
Ready to transform your business?
Join SMBs that have gone live on Dynamics 365 with Truly SMB. Getting started takes one conversation, everything else follows a clear, proven path.
Fixed scope · Fixed price · No obligation · See Business Central pricing
