Managed IT support, done properly.

A managed service provider looks after a business's IT on an ongoing basis for a fixed recurring fee, rather than being called in job by job. That typically covers the helpdesk, monitoring, patching, security and backup. The point is that responsibility for keeping things running sits with the provider, not with you.

Predictable cost is the obvious one - a flat per-user fee instead of unpredictable hourly bills. Beyond that, problems get caught early because someone is monitoring around the clock, security and patching happen on a schedule rather than when someone remembers, and you deal with one team and one invoice instead of juggling separate vendors for antivirus, backup, training and licensing.

IT support is reactive: something breaks, you raise a ticket, someone fixes it. Managed services include that helpdesk, but wrap it in the proactive work that stops things breaking in the first place - monitoring, patching, security hardening, backup and reporting. In practice the two terms get used interchangeably, so it is worth asking any provider exactly what is covered by the monthly fee.

Ask what is genuinely included versus billed as an extra, particularly around security - a provider that quotes separately for Cyber Essentials, training and backup will cost more than the headline suggests. Check whether pricing is flat per user or hourly, whether the helpdesk is staffed by people you can actually reach, and whether they work with businesses your size. Reviews from customers like you are worth more than a capability list.

Our plans start at £30 per user per month for Custom (50 user minimum), £50 for Essentials and £70 for Premium (both 10 user minimum). All prices exclude VAT. Pricing is flat and per user, so what you see on the pricing table is what you pay.

Every plan includes a UK helpdesk staffed by real engineers, 24/7 proactive monitoring and alerting, and update and patch management. Essentials adds proactive cyber security for computers and Microsoft 365, AI-powered spam filtering, Microsoft 365 backup, service reporting and an IT knowledgebase. Premium adds Cyber Essentials certification, Security Awareness Training, a company-wide password manager, dark web breach monitoring and DNS website filtering.

Included. Endpoint protection, Microsoft 365 hardening, patching and continuous monitoring come as standard on Essentials and Premium. Premium goes further with Cyber Essentials certification, staff Security Awareness Training and dark web monitoring built into the price. On the Custom plan security modules can be picked individually to sit alongside your in-house team.

Yes. Cyber Essentials certification is included in the Premium plan, and the certification fee is covered as part of it. Premium customers also get discounted CREST-approved penetration testing. On the Custom plan, Cyber Essentials and Cyber Essentials Plus certification are available as add-ons.

We specialise in growing UK SMBs. Essentials and Premium have a 10 user minimum, which suits most small businesses. The Custom plan starts at 50 users and is designed for organisations that already have an internal IT team and want our infrastructure and monitoring behind them.

Yes. Alongside day-to-day IT support we deliver Microsoft 365, Copilot, Power BI, Azure, Teams Voice and Microsoft Dynamics 365 Business Central - implementation, training and ongoing support. One partner, one bill, one team that knows your business by name.